Order with clear expectations
Shipping live plants, thoughtfully.
Orchids are living plants. Our shipping policy balances timely delivery with the weather conditions each plant may encounter in transit.
Shipping policy
Where and when we ship.
Shipping area
The Orchid Works ships to all 50 U.S. states and Puerto Rico.
Shipping days and carriers
We ship orders on Mondays, Tuesdays, and Wednesdays using FedEx or UPS only. Please allow at least seven days for order processing before shipment.
Unsafe temperatures
If temperatures are too hot or too cold for safe plant travel, we may hold the package until conditions improve.
Customer-requested release
You may ask us to ship during a weather hold. By doing so, you accept responsibility for damage caused by the weather conditions.
Live-plant orders
Returns and refunds.
No returns
We do not accept returns of live plants.
Limited refunds
Refunds are considered only when necessary for a problem within The Orchid Works’ control. Refunds are not provided for weather-related damage or shipping-carrier issues.
Report a concern
If you believe there is a problem within our control, contact us with your order information and clear photos so we can review what happened.
Before checkout
Questions about weather or delivery?
Contact us before ordering or before requesting shipment during a weather hold. We are happy to clarify how the policy applies to your location.